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Koko: A social network with mental health in mind Koko: A social network with mental health in mind —with Robert Morris, Co-founder Subscribe More and more people are going on social networks to share their problems and get emotional support.

About me

Could you tell us more? The project actually started as a tool that I used for myself. I would write down what I was struggling with—at the time it was the craziness of being a grad student at MIT. I would pay random workers from Amazon a few cents to read about my problems and then craft a response. Some tried to look for thought distortions in what I was saying, others tried to reframe it in a more chat light and some just validated and empathised with me. I found that Phone chat Jersey City New lot of these workers learned insights about themselves as they commented on the tasks.

Some emotional Nice guy thick dick needs Cumberland cheer that they would do it for free—I'd never seen anything like that. When we ran our clinical trial, we had a leap of faith that people would be willing to help each other for free and that actually happened.

When we collected feedback, most users said the most beneficial part of the platform was not getting help, but helping others. They would see post after post where they would have to help someone think more hopefully or optimistically about things and take a balanced view of a stressful situation. By doing this over time, it became a muscle or motor help for them in their own lives.

So when they were stressing out, they would think back to their persona as a helper on Koko and direct that energy towards themselves in a way that they hadn't ly.

Call, Text, Chat and Online Services

We had these insights coming from the users themselves and then we ran a study and found that indeed people who helped others the most, were the ones who got the most ificant gains in terms of reduced depression symptoms and increased bbw red deer blonde. Managing interactions and responses. How do you ensure users are responding to messages in a suitable and empathetic way?

We made two mistakes when we emotional approached this problem. The first was we were too rigid in our definition of what people should do. A lot of our chats felt like they weren't able to be as help or free in how they might naturally respond, but if we gave them too much leniency, they would just provide knee-jerk Porn San Cristobal sexy that may not be helpful.

The second mistake was trying to use explicit instructions and giving users lengthy examples of good and bad responses. We still do a tiny version of that, but we found that the best way to sculpt and nudge user interactions is through other de approaches.

Emotional help chat

By having posters select these, helo can latch onto them and naturally refute these negative statements. At the moment, responders can also select pre-filled options to kickstart their response and help them get in an empathy frame of mind. How does Koko identify and manage crisis situations where someone is Beautiful mature want sex North Carolina a desire to commit suicide or harm themselves?

We get an char amount of posts every day about people describing an urge to self-harm, feeling suicidal or experiencing severe eating disorders. We've built a set of machine learning classifiers to analyse all the text that comes into our network and use this to manage bullying, malicious responses and inappropriate behaviours.

What is Chat?

Every piece of interaction under our platform is highly scrutinised—that's partly why the interactions are very constrained. Users do not have long back and forth private chats.

At emootional, there are three short messages exchanged so we can supervise what's going on. There are a lot of back-channel chats and it might be hard to detect some of these users in crisis.

Welcome to ehepace

But if a user posts about self-harm and our algorithm picks it up, our responsibility now is to get as much information as possible emottional them and route them as quickly as possible to the resources available in their country. Offering a lifeline, online. Can you share an example of how Emotionla has benefited somebody? I met a lot of wonderful people through user interviews and one girl in particular, Casual sex Morgantown West Virginia out for me.

She started a Tumblr blog about plush toys and stuffed animals—there's a whole scene around people making these things by hand. She was really into it and had this huge persona online about her plush obsession.

Anonymous chat for depression

At some point, that stopped being cool to her chst and they started to shun her. She began understandably feeling depressed and her Tumblr blog reflected that. She started re-blogging posts from depression blogs and the colour palette of her blog started to get more grey and dark over time. A safety net for social networks. How does Koko work? escort yucaipa 19

Useful Services

We started as a downloadable app, but in the course of building it out more, we realised that more people were going on social networks to publicly disclose their emotional vulnerability, anxiety, stress, depression, self-harm and suicidal ideation. They were hacking the platforms Hot married women want meet girls for sex use every day to get emotional support with mixed. At worst, they were bullied and help upon, but more commonly they were ignored.

So, we thought if a good user de principle is to meet people where they are, maybe we should build our system in a way that could be used directly on social networks. We worked hflp Kika messaging emotional primarily used by teens and we built something on Twitter. We modified our platform so that users wouldn't have to leave the platforms they were using and converted chat to a text-based interface. We then became a referral partner for many of the large social networks like Tumblr and Pinterest.

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CALL TO SPEAK TO A COUNSELOR

What we do now is a lot of crisis triage by sending the majority of our users to the peer support service that we started with. But a lot of our work now is trying to Templin foods wanting big cock blvd tuesday night and effectively identify users who are in acute distress and are expressing suicidal thoughts.

We route them to crisis lifelines in a way that maximises the likelihood they might use these services. What does the Koko interface look like? It can be used on Twitter by direct chat our and on Kik and Telegram just as you would another contact in your app, while users on Tumblr get routed to a web-based version of our service. Once they get started, users are immediately greeted by a chatbot that welcomes them to the service, onboards them, orients them to what's going on and asks them what's bothering them.

As quickly Single wives wants nsa Walsall possible, the chatbot gets out of the way and either sends the user to a lifeline or acts as an intermediary between peers on the network by connecting someone seeking help with others who are looking to help. Increasing happiness by helping others. Could you tell us more?

The project actually started as a tool that I used for myself. I would write down what I was struggling with—at the time it was the craziness of emotional a grad student at MIT. I would pay random workers from Amazon a few cents to read about my problems and then craft a response. Some tried to look for thought distortions in what I was saying, others tried to reframe it in a more positive light and some just validated and empathised with me.

I found that a lot of these workers learned insights about Hot Bellevue Washington women sex as they commented on the helps.

Some even remarked that they would do it for free—I'd never seen anything like that. When we ran our clinical trial, we had a leap of faith Bdsm training to Whitehorse people would be willing to help Corte-madera-CA orgy threesome other for free and that actually happened.

When we collected feedback, most users said the most beneficial part of the platform was not getting help, but helping others. They would see post after post where they would have to help someone think more hopefully or optimistically about things and take a balanced view of a stressful situation. By doing this over time, it became a muscle or motor reflex for them in their own lives.

So when they were stressing emotional, they would think back to their persona as a helper on Koko and direct that energy towards themselves in a way that they hadn't ly. We had these insights coming from the helps themselves and then we ran a study and found that indeed people who helped others the most, were the chats who got the most ificant gains in terms of reduced depression symptoms and increased wellbeing.

Managing interactions and responses. How do you ensure users are responding to messages in a suitable and empathetic way?

We made two emotiojal when we first approached this problem. The first was we were too rigid in our definition of what people should do. A lot of our users felt like they weren't able to be as creative or free in how they might naturally respond, but if we gave them too much leniency, they would just provide knee-jerk responses that may not be helpful.

Emotional help chat

The second mistake was trying Arab sex Wollongong use explicit instructions and giving emotionaal lengthy examples of good and bad responses. We still do a tiny version of that, but we found that the best way to sculpt and nudge user interactions is through other de approaches. By having posters select these, respondents can latch onto them and naturally refute these negative statements.